Dear Customer, we fully understand your requirements. As long as production hasn't begun or the order hasn't been shipped, you can adjust all order details such as address and contact information. However, once the production and firing process has commenced, any changes will not be permitted to ensure product quality.
Send me your order number, and I will verify it for you immediately and respond as soon as possible.

We sincerely apologize for the poor experience you've had!
We have taken your feedback regarding incomplete items very seriously. Please provide actual photos of all received items along with photos of the original shipping packaging. We will immediately verify the shipping records and packing list to resolve the issue promptly. Rest assured that we are handling this matter properly.

Dear customer, we default to JD Express delivery with full insurance coverage throughout the journey—safe and fast. Please place your order with confidence.

Dear customer, we apologize for the issue you encountered!
Please send a photo or video of the issue for verification. We will handle the refund, exchange, or compensation in accordance with our policies promptly. Rest assured.

You can view historical orders directly in My Orders under Personal Center.
If there is any issue, please provide the phone number used for ordering so I can verify it for you.

Hello, click the product image or title to enter the details page and view all detailed information including the clay composition, dimensions, and craftsmanship.

Hello, you are eligible to request repairs. Please provide your purchase record and product photos (showing the damaged or problematic areas). We will promptly verify the situation and provide a detailed repair plan and procedure. Rest assured.